Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets
Class II - ModerateWhat Should You Do?
- Check if you have this product: (About 4 million (In addition, about 172,600 in Canada))
- Do not eat it: Even if it looks and smells fine, do not consume this product.
- Throw it away or return it: You can return the product to the store for a full refund.
- Report problems: Report any issues to the FDA's Safety Reporting Portal.
Recall Details
- Company:
- Unknown Manufacturer
- Reason for Recall:
- The foam facial interfaces can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps.
- Classification:
- Class II - Moderate
Products that might cause a temporary health problem, or pose a slight threat of a serious nature.
- Status:
- ongoing
- Hazard:
- The foam facial interfaces can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps.
- Remedy:
- Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.
Product Images
Product Information
Full Description:
This recall involves Oculus Quest 2 Virtual Reality Headsets removable foam facial interfaces, included with a purchase of Oculus Quest 2 Headsets, and sold separately as a "Quest 2 Standard Facial Interface" or in a "Quest 2 Fit Pack." Only headsets with the SKUs in the table below or the serial numbers identified below are included in the recall. The SKU and serial number are located on a label on the retail packaging of the headset. Additionally, the serial number can be found on the user's account, on the Oculus app or on the headset. For instructions on locating the headset serial number consumers should go to https://support.oculus.com/articles/getting-started/getting-started-with-quest-2/serial-numbers-quest-2/. Product Description SKU Oculus Quest 2, 64 GB, US/TW, Type-A 301-00350-01 Oculus Quest 2, 256 GB, US/TW, Type-A 301-00351-01 Oculus Quest 2, Accy, Standard Facial Interface, Global 301-00409-01 Oculus Quest 2, Accy, Fit Pack, Global 301-00374-01 Oculus Quest 2, Enterprise, 256 GB, US/CA/TW, Type-A 301-00402-01 Affected headset serial numbers Headset serial numbers that start with "1WMHH" and end with a number below "1264" The foam interface is black in color and is attached to the Oculus Quest 2 headset, and is the interface between the headset and the user's face. Unit numbers above include facial interfaces manufactured for sale with headsets and to be sold separately, as well as warranty replacements. For additional information visit the Oculus blog at https://www.oculus.com/community-letter/.
Product Codes/Lot Numbers:
(About 4 million (In addition, about 172,600 in Canada))
Official Source
Always verify recall information with the official CPSC source:
View on CPSC.govCPSC Recall Number: 21768
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