Lively Mobile Plus Emergency Alert Devices
Class II - ModerateWhat Should You Do?
- Check if you have this product: (About 44,300)
- Do not eat it: Even if it looks and smells fine, do not consume this product.
- Throw it away or return it: You can return the product to the store for a full refund.
- Report problems: Report any issues to the FDA's Safety Reporting Portal.
Recall Details
- Company:
- Borqs Hong Kong Limited
- Reason for Recall:
- The call button can fail when pushed by the consumer in an emergency.
- Classification:
- Class II - Moderate
Products that might cause a temporary health problem, or pose a slight threat of a serious nature.
- Status:
- ongoing
- Hazard:
- The call button can fail when pushed by the consumer in an emergency.
- Remedy:
- Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Product Images
Product Information
Full Description:
This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.
Product Codes/Lot Numbers:
(About 44,300)
Official Source
Always verify recall information with the official CPSC source:
View on CPSC.govCPSC Recall Number: 19775