GN9120 Wireless Headsets
Class I - DangerousWhat Should You Do?
- Check if you have this product: (About 525,000 (an additional 675,000 were sold outside the U.S.))
- Do not eat it: Even if it looks and smells fine, do not consume this product.
- Throw it away or return it: You can return the product to the store for a full refund.
- Seek medical attention if needed: If you've consumed this product and feel unwell, contact your doctor immediately.
- Report problems: Report any issues to the FDA's Safety Reporting Portal.
⚠️ Emergency: If you experience severe symptoms after consuming this product, call 911 or Poison Control at 1-800-222-1222.
Recall Details
- Company:
- GN Netcom Inc., of Nashua, New Hampshire
- Reason for Recall:
- An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.
- Classification:
- Class I - Dangerous
Dangerous or defective products that predictably could cause serious health problems or death.
- Status:
- ongoing
- Hazard:
- An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.
- Remedy:
- Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery.
Product Images
Product Information
Full Description:
This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)." Batteries sold as a replacement part are labeled "GN9120 battery replacement kit."
Product Codes/Lot Numbers:
(About 525,000 (an additional 675,000 were sold outside the U.S.))
Official Source
Always verify recall information with the official CPSC source:
View on CPSC.govCPSC Recall Number: 09010