Motorola DCT2000 digital cable set-top boxes
Class II - ModerateWhat Should You Do?
- Check if you have this product: (About 1 million)
- Do not eat it: Even if it looks and smells fine, do not consume this product.
- Throw it away or return it: You can return the product to the store for a full refund.
- Report problems: Report any issues to the FDA's Safety Reporting Portal.
Recall Details
- Company:
- Motorola Inc. Broadband Communications Sector, of Horsham, Pa.
- Reason for Recall:
- Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
- Classification:
- Class II - Moderate
Products that might cause a temporary health problem, or pose a slight threat of a serious nature.
- Status:
- ongoing
- Hazard:
- Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
- Remedy:
- Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall, that needs to be replaced.
Product Images
Product Information
Full Description:
These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.
Product Codes/Lot Numbers:
(About 1 million)
Official Source
Always verify recall information with the official CPSC source:
View on CPSC.govCPSC Recall Number: 02226